Rakan ePublicNew ComplaintView ComplaintSMS Procedure

 

 


SMS Procedure

Any complaints, review and SMS messages to be sent to 0124907000. Each SMS will be charged RM0.20 (the operating company MySMS) and RM0.15 (the telecommunications operating company).

Based on the keywords with each message received, ePublic system will produce a specific response to the sender as a notification message. SMS-shaped response is generated automatically and directly forwarded to the sending mobile device as soon as the SMS message content analysis.

Bill Message Format Example Response issued SMS

1






MBPP ADUAN
My complaint is......




Messages based on the keywords will be forwarded to the Complaints Coordinator ePublic for evaluation and validation before being released to the Implementing MBPP


(RM0.30) MBPP :
Complaints received. For review of complaint type MBPP Check status and SMS to 0124907000


*** Will be replaced with actual reference number, for example: 0047/07/07


2






MBPP SEMAK
0047/07/10




Checking the status of implementation of SMS based complaint issued by the ePublic , for example 0047/07/07

(RM0.30) MBPP :
T'kasih for your concern. Current status of the complaint on the [current_status].

*** [current_status] is replaced with one of the following states,

  • ACCEPTED
  • THE INQUIRY
  • IN ACTION
  • HAVE DONE
  • CLOSED
  • HAS BEEN CANCELED


OR (if no error)
(RM0.30) MBPP :
We are sorry for the complaint is not in our list.

(RM0.30) MBPP :
We are sorry about the status of the complaint is UNKNOWN.