Rakan ePublicNew ComplaintView ComplaintSMS Procedure




The main function of the City Council of Penang Island is to provide various services for the comfort and well being of the people. The services rendered amongst other are :-


  • Management and Disposal of Solid Waste
  • Cleansing of Public Areas
  • Cleansing of Public Markets
  • Cleansing of Roadside Drains
  • Cleansing of Public Toilets
  • Cleansing of Public Roads
  • Meat Inspection
  • Construction and Maintenance of Roads within the City area
  • Installation / Maintenance of Street Names Board
  • Maintenance of Signboards / Traffic Lights
  • Rental of Mobile Toilets
  • Rental of Public Housing
  • Rental of Flower Pots
  • Pruning and Felling of Trees
  • Beautification and Landscape
  • Rental of Stadium / Football Field
  • Rental of Community Halls
  • Dissemination of Information / Hotline
  • Public Education
  • Destruction of Stray and Unlicensed Dogs
  • Destruction of Mosquitoes and Rodents within the City
  • Control of Food Quality Within the City
  • Public Health


Licence Renewal / Processing :-

Trade, Dogs, Aviaries, Aquariums, Car Parks, Advertisements, Non-motorised Vehicles, Unlicenced Trades.

Unlicensed Slaughter Houses.

Public Health Nuisance By Rats, Mosquitoes, Worm, Flea
Food Quality Control
Medicine, Pollution
Management Services
(Enforcement Section)
Obstruction / Nuisance
Open Burning
Landscape Unit Felling of Tress / Destruction of Hornets Nest On Trees
Grass Cutting
Engineering Drains and Damaged Roads (City Area)
Pedestrian Crossing, Trade Refuse Burning Permit
Urban Services Refuse Collection, Cleansing of Drains / Roads
Building Unauthorized Building / Change of Use